Problem
Teams cannot designate a preferred email or phone number for contacts, making it unclear which communication method to use when reaching out, especially for contacts with multiple email addresses and phone numbers.
Request
Allow teams to set a primary email address and phone number for each contact, with additional contact methods still available when needed. Also enable merging contacts and promoting the best contact method as primary.
It is causing problems when sending a message to a contact list, and a user has multiple email addresses; only the oldest one will be used, even if that email address is no longer active.
It is super annoying that the primary and secondary emails for a contact are forced to be in alphabetical order