RELATED IDEAS
Customize which messages are logged to Salesforce
Problem
All messages are logged to Salesforce, including internal-only messages and calendar updates, which clutters the CRM.
Request
Add filters to control which message types are logged to Salesforce.
To have accurate data in Salesforce, it would be necessary to be able to select one or more emails that you wish to import directly from a conversation, and for these to be clearly defined as being 'received' or 'sent' in Salesforce.