RELATED IDEAS
Configure business hours as a calendar
Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
This seems like low-hanging fruit and it has a big impact on our analytics! Please get this one done!!
Real pain-point regarding SLA. Please prioritize this!
The lack of this basic feature causes our team a lot of strife and SLA adherence inaccuracies whenever we have a company holiday, even after elaborate workaround setups have been put in place. Please prioritize this.
This is a pain-point for managing SLAs. To avoid breaches, we have to manually adjust business hours before and after closed holidays. Please implement this functionality asap. Thank you!
Please prioritize this.
This is a vital corporate tool for running effectively and efficiently since it allows administrators to plan holidays in advance. To ensure that SLA rules do not apply to conversations that arrive during a business holiday, we currently remove the business hours for each individual inbox per workspace. I'm not sure about other clients, but for us, this means updating a total of 11 inboxes before the holiday and then remembering to update them after the holiday. This setup is unsustainable; please implement this functionality. Thank you.
This 'feature' is a standard, out-of-the-box option in all other platforms I've worked in. This will save a lot of time vs having to update each shared inbox's rules (and hoping that individual's update their rules for indiv inboxes). This is hugely impactful on metrics if not executed correctly. Please implement this functionality ASAP!
This would be super helpful! Would make it easier to just put in Xmas breaks etc for company wide and stop us having unavoidable breaches when our teams are not in the business.
This would save time for everyone. Please add in your next update.
The functionaliy it is usefull since you just have to confgure once a year and you don't have to do it each time you a holiday back and forwar you could do it based on a calendar specif date/specific year, just one time and that is.
This is truly a pain-point for those of us that have to manage SLAs. Putting all holiday events in a calendar once a year would be huge and eliminate the risk of forgetting to exclude them at each event. Like I just did for Christmas. The team I support is not pleased that their KPIs are all going to be skewed now.
We really need this to save time!