RELATED IDEAS
Select channel when replying or forwarding with rules
Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
13
MERGED
Change sending email address for auto reply/Customer Feedback request
Summary: When creating an auto-response rule or 'Measure Customer Satisfaction' rule, it would be nice to change the sent from email address. A customer (currently in opt-out phase), has onboarded both their Support and Customer Success teams. The...
0
Backlog
6
MERGED
Specify name and sending address in auto-reply and forward rule actions
When creating forwarding rules, it doesn't allow the user to specify which address to forward from. Which totally makes sense, you usually want a rule to reply from the address that the original email was sent to. But maybe an "advanced settings" ...
0
Backlog
When a message originally goes to the wrong inbox, and is then moved to be dealt with elsewhere, the auto-responses really should be those in the current inbox and not where the message originally arrived
This 100% needs to be a feature of automated replies. Multiple users respond through our support inbox and we DO NOT want the customers to have visibility of those users personal email addresses.