All ideas

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...

In addition to My Drive, Shared with Me & Upload can we add the ability to see Shared Drives folders and files.

Help support agents identify the types of KB articles that a contact has interacted with.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.

Make pinned comments easier to view and access within a conversation so they don't get missed.

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...

Inboxes get so full. A lot of time its marketers. a first time sender filter is a way to keep inbxoes more clean.

Working through messages in the iOS app could be greatly improved with 2 tiny changes. Can we have a delete button at the top? Most messages get either archived or deleted, and at the moment, you have to click two buttons to delete a message. Ther...

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...