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Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
about 2 years ago in Cal/scheduling efficiency 0 Backlog

CSAT: track number of survey sent

No description provided
over 3 years ago in CSAT 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
about 1 year ago in Admin Experience 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
about 1 year ago in Insights - Other 0 Backlog

Add "View in Front" button to header or hyperlink subject line

For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...
about 2 years ago in Notifications 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
about 1 year ago in Insights - Other 0 Backlog

Bulk SMS using a template with different recipient names.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.
about 1 year ago in Developer Platform / Systems 0 Backlog

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
about 1 year ago in Admin Experience 0 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
about 1 year ago in AI / AI insights / AI knowledge 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
about 2 years ago in Chatbots 0 Backlog