ADD A NEW IDEA

All ideas

Showing 1686

Article organization: Pin article above subsections for knowledge base

Currently, if we have a section with subsections (folders) and articles in our knowledge base, the automatic ordering is showing subsections above and then the articles below. The articles are ordered in a chronological way, the newly edited ones ...
over 1 year ago in Knowledge Base 0 Backlog

Nest inboxes similar to Tags

Nest inboxes similar to Tags gives the end user the ability to group together their shared inboxes, reduce clutter and increase efficiency with grouping. In our example we have many shared inboxes for one department and would benefit from reducing...
over 1 year ago in Triage - get to inbox 0 0 Backlog

Separate save and delete draft buttons on mobile app

On mobile, the delete draft and save draft buttons are too close, causing customers to accidentally delete drafts.
over 1 year ago in Mobile 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
over 1 year ago in Existing integrations / WhatsApp 0 Backlog

Default open to a team inbox in mobile app

No description provided
almost 4 years ago in Mobile 0 Backlog

Notify all shared inbox teammates that channel requires reauthorization

Currently, if a channel needs to be reauthorized, only the admin is notified. We should extend this notification to all users, suggesting they contact their admin to reauth.
over 1 year ago in Channel management 0 Backlog

Auto-add title/text to pasted links

As an emailer who needs to share lots of links, I would like to be able to paste a link into an email draft and for Front to then offer for me to change the link to the title of the URL. For example, if I was to paste in community.front.com/ideas,...
over 1 year ago in Composer 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
almost 4 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
almost 4 years ago in Scheduled report - customisation 0 Backlog

Export inboxes to CSV

Provide an overview off all inboxes when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 0 Backlog