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Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
over 2 years ago in Developer Platform 1 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog

Search within PDF Attachments

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.
8 months ago in Search 1 Already available

Ability to set calendar location as remote or in the office

No description provided
about 3 years ago in Calendar View 0 Backlog

Download only the selected columns of an analytics table

Allow for customizable columns to simplify the Analytics CSV download from the UI
about 1 year ago in Exports, API and connectors 0 Backlog

Notify teammates when guests @mention them

Currently, when guest users @mention a teammate, that teammate will only be notified if they are already subscribed to the conversation. It would be nice if guest users could ping any teammate that has access to the conversation, rather than only ...
over 2 years ago in Core Product Experience 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
over 2 years ago in Existing integrations 1 Backlog

Resize and convert files natively

Automatically convert and resize files without needing to leave Front. I.e. Scenarios I have a PDF receipt that I want to text to a customer. Twilio doesn't allow a PDF attachment, so we want to automatically convert it to a JPG image when sending...
8 months ago in Core Product Experience 0 Backlog

Pass date DV into Connector

Be able to pass date DV into Connector input field
8 months ago in Developer Platform 0 Backlog

Teammate Phone Field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?
8 months ago in Admin Experience 0 Backlog