ADD A NEW IDEA

My ideas

Showing 1730 of 1730

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
over 1 year ago in Knowledge Base 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
over 1 year ago in Smart rules 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
over 1 year ago in New integration requests 0 Backlog

Saved searches

When users are searching for the same topic over and over again, they would like to be able to save the view on their sidebar for easier access. Some of the things they are searching for again and again are their @mentions. or certain tags that ma...
about 4 years ago in P1 navigation - left pane 0 Backlog

Create a custom channel for ICE Chat

ICE Chat is a chat channel for to facilitate c ollaboration with other market participants using Chat. The ICE's messaging system offers diverse set up options that can be tailored to support your compliance requirements. React to trade opportunit...
over 1 year ago in New integration requests 0 Backlog

Make conv_id available in plugin context for discussions

I would like to have access to the conversation ID of discussions in the context updates in the plugin pane. When selecting a discussion now, it seems that context.type is "noConversation", even though dicussions also have conversation IDs.
over 1 year ago in Developer Platform 0 Backlog

Ability for "branch by keywords" option in Chatbot to answer more than one question at once

In a chatbot conversation flow, if I have two keyword sets included in a "branch by keywords" step: 1. "dog; pet; cat" 2. "early check in; late check out" And a client using the chatbot answers an open-ended question with:"can I bring my dog? how ...
over 1 year ago in Chatbots 0 Backlog

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
over 1 year ago in Front Chat / Knowledge Base 0 Backlog

Yelp Integration

Has a Yelp / Review integration been looked at?
over 1 year ago in New integration requests 0 Backlog

Em dash shortcut (—)

Why it's useful: Quicker shortcut than typing Alt + 0151 (fingers don't have to migrate over to numbers pad)Who would benefit: All grammatically savvy and efficient Front users!How would it work: It could operate exactly how it does in Outlook or ...
over 1 year ago in Composer 0 Backlog