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Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
over 1 year ago in Company rules 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
almost 2 years ago in Live Chat 0 Launched

Use dynamic objects in message templates

Front users will soon be able to populate their message templates with information from their dynamic objects. Quickly compose messages with important information such as order status, shipment ETA, reservation date, and more without needing to ma...
about 1 year ago in Dynamic objects 1 Launched

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
over 1 year ago in AI / AI tagging / Tags 0 Launched

Search in .TXT attachment files

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file
over 1 year ago in Search location 1 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
almost 2 years ago in Live Chat 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
over 1 year ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
over 1 year ago in Matching 0 Launched

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
almost 3 years ago in Data retention 0 Launched

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
over 1 year ago in Matching 0 Launched