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[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
7 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

Expand pattern-matching options for Dynamic Objects

Currently, Dynamic Object patterns can match on; digits [0-9] letters [a-z] alphanumeric [a-z0-9] spaces [\s] My platform can sometimes generate URLs which contain a double-slash "//" in part of the URL; https://example.com/resources//123 I want t...
10 months ago in Dynamic objects 0 Backlog

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
about 1 year ago in Rule conditions 0 Backlog

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
about 1 year ago in Chatbots 0 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
over 3 years ago in Snooze 2 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
about 1 year ago in Knowledge Base 1 Backlog

Remove internal usage from Knowledge Base analytics

It would be great to see KB anaytics without including any of our Users that are signed into Front when they view the articles. This would help us to see only the data from what our Customers are viewing/searching/clicking on
10 months ago in Knowledge Base 0 Backlog

Make certain sections, categories and articles on the Front Knowledge Base locked so only certain people can edit them

We have our HR policies on our knowledge base as well as team specific processes and information for training etc, and we have had to revoke certain knowledge base content creator's access to edit their team specific processes because we do not wa...
10 months ago in Knowledge Base 0 Backlog

Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
over 1 year ago in Security / Systems 1 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
over 2 years ago in Calendar View 0 Backlog