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Existing metrics

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Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
almost 3 years ago in Existing metrics 0 Backlog

Breakdown - indicate percentage

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each
about 3 years ago in Existing metrics 0 Backlog

Metrics per account - retroactively take into account newly created account

No description provided
about 3 years ago in Existing metrics 0 Backlog

CSAT score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in Existing metrics 0 Backlog

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.
about 4 years ago in Existing metrics 0 Backlog

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.
over 4 years ago in Existing metrics 0 Backlog