Existing metrics

Showing 37

1 VOTE

Track all templates used in a conversation

Not only the last one

almost 3 years ago in Existing metrics 0 Backlog

1 VOTE

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases

almost 3 years ago in Existing metrics 0 Backlog

1 VOTE

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each

about 3 years ago in Existing metrics 0 Backlog

1 VOTE

No description provided

about 3 years ago in Existing metrics 0 Backlog

1 VOTE

Add CSAT satisfaction score to message template report

over 3 years ago in Existing metrics 0 Backlog

1 VOTE

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.

about 4 years ago in Existing metrics 0 Backlog

1 VOTE

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.

over 4 years ago in Existing metrics 0 Backlog