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Alerts for Customer Inactivity

Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
6 months ago in New metrics 0 Backlog

Outbound emails opened

Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.
about 3 years ago in New metrics 0 Backlog

Analytics for App Objects

No description provided
over 4 years ago in New metrics 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 2 years ago in New metrics 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in New metrics 0 Backlog

Analytics on sequences

No description provided
almost 4 years ago in New metrics 0 Backlog

Breakdown automated vs manual actions

Gives the ability of tracking rule impact and optimize your workflows.
almost 4 years ago in New metrics 0 Backlog

Measure number of mentions

See how many times one teammate is asking another teammate for help
about 2 years ago in New metrics 0 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 1 Backlog

Messages per conversation

Tracking the total number of message of a conversation
over 2 years ago in New metrics 0 Backlog