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Activation2
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Admin Experience152
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AI188
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction2
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AI extensibility3
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AI insights3
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AI knowledge3
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AI language5
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AI message translation1
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AI runbooks1
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AI settings2
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AI similar conversations8
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AI suggested replies (auto draft)13
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AI summary11
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AI Synopsis0
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AI tagging19
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AI tracking3
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Backoffice2
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Client Platform99
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Contacts83
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Core Product Experience669
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Developer Platform372
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Insights87
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Analytics areas2
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Analytics Exporting Data6
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Analytics Functionality18
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CSAT21
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Direct connectors0
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Insights - Other0
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Insights - Systems1
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Live dashboard2
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Metrics14
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Breakdowns and totals3
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Business Hours and time measure2
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Metrics - misc improvements1
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Metrics by type4
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Knowledge Base86
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Live Chat115
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Search28
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Systems74
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Workflows126
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Advanced rule conditions and actions15
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Company rules1
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Links based rules0
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Load balancing3
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Macros5
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Other (workflows)9
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Outbound/Sequences8
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Rule actions11
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Rule conditions4
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Rule library2
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Rule management4
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Rule trigger4
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Scalability/Engineering0
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SLA1
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Smart rules5
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Teammate availability11
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Views6
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AI tracking
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Showing 3
1
VOTE
Auto QA
With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
14 days ago
in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics
0
Planned
1
VOTE
[measure] Track conversation tagged by AI in export
Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
2
VOTE
[measure] Analytics on AI feature usage (in API, in product)
Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...