AI
Sort by:
Trending
Status:
Launched
Showing 97
4
VOTE
[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)
Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
0
Backlog
5
VOTE
[accuracy] AI Answers accuracy improvement based on incorrect answers
Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
0
Backlog
4
VOTE
4
VOTE
Show summaries for all conversation previews
Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
0
Backlog
4
VOTE
4
VOTE
4
VOTE
4
VOTE
3
VOTE
[accuracy] Option to reuse the message samples used for training after a tag deletion
Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
0
Backlog
5
VOTE