All ideas

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...

Provide a way to Publish / Export (Report not data) / Share Analytics Reports Ideally, reports would be able to be published for use on a website, SharePoint, etc, without needing to export data and use a 3rd-party tool to create the desired, shar...

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

Must be able to review and improve content and see how cards are being used.

Ability to export knowledge base articles

Adding a "notify" action to rule templates in the new rule library

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."