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Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 4 years ago in Load balancing 0 Backlog

Simple pinned-comments request

I'd like to request that the pinned-comment notification icon be moved to the bottom. It's essentially never noticed by anyone where it is currently, so pinned comments are only useful if you remember that something was pinned or think to randomly...
9 months ago in Core Product Experience 0 Backlog

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
over 1 year ago in Front Chat 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
almost 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
almost 4 years ago in 3rd party 0 Backlog

Add check box drop down list in new discussion

☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...
9 months ago in Core Product Experience 0 Backlog

Add an integration with Harvest (getharvest.com)

Add an integration with the Harvest time tracking/invoicing SaaS.
9 months ago in New integration requests 0 Backlog

Attachments indicator when you print

No description provided
almost 4 years ago in Printing 0 Backlog

In mac OS desktop app, provide option to disable spell-check

As far as I can tell (and the Front support person with whom I just chatted agreed that I'm correct about this), there is no way to disable spellcheck in the mac OS desktop version of Front. I have disabled the "Correct spelling automatically" che...
9 months ago in Core Product Experience 0 Backlog