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Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
almost 4 years ago in Teammate availability 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
8 months ago in Admin Experience 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
over 1 year ago in Developer Platform 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
over 1 year ago in Message templates 1 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog

Add Helvetica Neue as a Font

No description provided
almost 2 years ago in Composer 0 Backlog

See more details of a calendar invitation without clicking on it

No description provided
over 1 year ago in Calendar View 0 Backlog

Totango integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Move Open and Remove in Context Links

I just accidently removed a context link instead of opening it because I clicked slightly too quickly. Definitely human error but since there is A) no confirmation to remove and B) no way that I know of to manually re-add a context link, the one I...
over 1 year ago in Core Product Experience / Links 0 Backlog

Dedupe rule notifications when inbox is delegated

I am receiving multiple notifications to my phone when rules are triggered as a delegate of another account. The same notification, 2x. Just because I'm a delegate of another account or accounts shouldn't mean I need to receive a duplicate notific...
over 1 year ago in Delegated inboxes / Notifications 0 Backlog