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New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
about 3 years ago in CSAT 0 Backlog

Update contact/account default fields via rules

Rule action to update Contact or Account default fields in addition to Custom Fields.
about 3 years ago in Rule actions / Workflows 0 Backlog

Add the action source in data (from front client/gmail/outlook/api/etc)

This would be helpful for debugging. Action outside of Front have far less info attached to it.
over 3 years ago in Insights 0 Backlog

Tag added on the timeframe filter

Filter conversations only if the tag was added during the timeframe filter
over 3 years ago in Investigation features 0 Backlog

Analytics connector: Looker

Expose Analytics data directly to Looker (or make the integration easy)
over 3 years ago in Exports and API 0 Backlog

Analytics connector: Salesforce

Expose Analytics data directly to Salesforce
over 3 years ago in Exports and API 0 Backlog

Analytics connector: Mode

Expose Analytics data directly to Mode
over 3 years ago in Exports and API 0 Backlog

Add a "select all" option to dropdowns

In exports, when you need to select "all except X,Y,Z" (which is different from "not X,Y,Z"), it would come in handy.
over 3 years ago in Exports and API 0 Backlog

CSAT: satisfaction score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in CSAT 0 Backlog

Breakdown - time metrics per teammate (without re-filtering the whole report)

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.
over 3 years ago in Investigation features 0 Backlog