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Conversation moved to a specific destination metric

Measuring "conversations moved *to* Tier 3" for instance.
over 3 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
over 3 years ago in Investigation features 0 Backlog

Textedly integration

No description provided
almost 2 years ago in Developer Platform 0 Backlog

Instagram channel - support "liking" a comment

No description provided
over 3 years ago in Partner Integrations 0 Backlog

CSAT: generic link with no limited number of uses

Create a link that can be shared easily in any email, or by chat, SMS, etc.
over 3 years ago in CSAT 0 Backlog

Non-scalar metrics in API

Tables, line charts etc
over 3 years ago in Exports and API 0 Backlog

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
almost 2 years ago in Snooze 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
almost 2 years ago in Knowledge Base 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
almost 2 years ago in Smart rules 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
almost 2 years ago in New integration requests 0 Backlog