All ideas

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.

Sometimes, important information—such as links—are included as a value of a custom email header.

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .

In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...