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Add the comments section to an external window of any email (composed or existing)
It would benefit our entire company as we use the comments section for notes to ourselves and others. Also, it would make the comments section cohesive across the board regardless what window you are in while using Front. Attached is a screenshot ...
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Add activity in-line when email has automatically Smart Merged
Our team has very long and complex correspondence day to day and it does become difficult at times to realize at what point an email has been smart merged. It would be ideal if this was highlighted at point of merge in the email or at the latest u...
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Access runbooks, SOPs, checklists in the conversation
Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
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