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Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
over 2 years ago in New integration requests 2 Backlog

Setting to always show CC line when composing a message

No description provided
almost 4 years ago in Message headers / metadata 1 Backlog

Stop inputted data from clearing when switching between tabs on desktop

Problem description: When using the feature to create a message template, add a contact and potentially other features, if you need to change tab e.g. go to your emails tab (or other tab), in Front to get some information from an email to paste in...
4 months ago in Client Platform 0

Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
about 2 years ago in Core Product Experience 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

Edit Shortcuts

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
7 months ago in Core Product Experience 1 Will not do

Ability to create custom fields via the API

No description provided
over 2 years ago in Developer Platform 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
11 months ago in Native features 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog

Add average reply time and first reply time to Time goals analytics report

Hello, Time goals analytics report is only displaying the score against reply time and first reply time goal. I would like to have displayed for each the average reply time and first reply time included in the time goals analytics report for each ...
4 months ago in Existing metrics 3 Backlog