All ideas
Sort by:
Trending
Status:
Showing 2078
3
VOTE
2
VOTE
Better handling of large spam mailboxes
Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
0
Backlog
2
VOTE
Search Conversation Endpoint - More flexible Date paramters
The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
0
Backlog
1
VOTE
[action] AI answer for KB to support multiple KBs
Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
0
Backlog
2
VOTE
2
VOTE
Require the user to send a message before there is a push message from the chat widget launcher icon
Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
0
Backlog
2
VOTE
Ability to limit plugin/integration access to specific users
When creating a plugin, having the option to limit to specific users would be good. This would be useful both during development and using the plugin. We were specifically looking to limit on a plugin but could this this relate for integrations as...
0
Backlog
1
VOTE
2
VOTE
Don't generate placeholder name when chat visitor doesn't provide a name
When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
1
Backlog
2
VOTE