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Measure number of mentions

See how many times one teammate is asking another teammate for help
almost 2 years ago in New metrics 0 Backlog

ShareFile Plug-in

It would be useful to have a native ShareFile plug-in to make it easy to securely share and request files with clients directly from Front without having to navigate away to another application window. As a financial services and benefit administr...
almost 2 years ago in Developer Platform / New integration requests 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
11 months ago in Insights 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
almost 2 years ago in New integration requests 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
11 months ago in Insights 0 Backlog

Option to set image in mail to original size.

In replys we often insert screenshots. These are always inserted small and the only way to resize them, is to drag them larger, at the corner of the image. This always results in images, that are not in the correct size. My idea is to add an optio...
almost 2 years ago in Composer 0 Backlog

'Scroll to top' button for Knowledge base

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...
almost 2 years ago in Knowledge Base 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
almost 2 years ago in Email channels 0 Backlog

Bulk SMS using a template with different recipient names.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.
11 months ago in Developer Platform / Systems 0 Backlog

Templated calendar events

We create a lot of events in our calendar to manage our work and meetings. It would be great to save the event settings as a custom template that we could select again in the future.A small drop-down button like the snooze option would work.
almost 2 years ago in Cal/scheduling efficiency 0 Backlog