My votes: CSAT

Currently, Smart CSAT only applies to shared inboxes. However, with our business structure (and I imagine, many others), we have dedicated AMs/CSMs for certain ares of work. The same goes for our Sales team. Without the ability to Smart CSAT their...

Set a duration after which the survey is not accessible

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

Hide comments from teammates (while still recording results).

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews

I could add conversation/ticket ID into subject or message body, but for a person with multiple conversation threads it could be confusing to relate which survey to the respective conversation. It would be helpful for the respondent to be able to ...