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Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
12 months ago in Knowledge Base 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
12 months ago in Insights / Knowledge Base 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
over 1 year ago in Knowledge Base 0 Backlog