Knowledge Base

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Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...

8 months ago in Knowledge Base 0 Backlog

3 VOTE

Adding GIFs to Knowledge Base Articles

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.

8 months ago in Knowledge Base 0 Backlog

2 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

8 months ago in Knowledge Base 0 Backlog

1 VOTE

Support Community Forum

Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.

8 months ago in Knowledge Base 0 Backlog

1 VOTE

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...

9 months ago in Insights / Knowledge Base 0 Backlog

1 VOTE

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article

over 1 year ago in Knowledge Base 0 Backlog

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