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Knowledge Base

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Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
about 1 year ago in Knowledge Base 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
about 1 year ago in Knowledge Base 0 Backlog

Easily view Knowledge Base drafts

It would be helpful to be able to see any KB drafts in one place, maybe a folder or a filter in the KB admin section.
about 1 year ago in Knowledge Base 0 Backlog

Ability to feature new articles on KB homepage

It would be great to be able to feature new articles on the KB while also having them nested within the correct section/category. We want to be able to highlight new features to customers and have them in the right spot for people to find.
about 1 year ago in Knowledge Base 0 Backlog

Add a "login to Front" page for internal KB links

This is for Knowledge Base when an admin is trying to share a link internally and a user is not logged in. Today, they see an error message and then need to navigate to Front to log in and then go find the link again. If a user is not logged in on...
about 1 year ago in Knowledge Base 0 Backlog

Knowledge Base User Search Bar for reader view

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
over 1 year ago in Knowledge Base 0 Already available

Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
over 1 year ago in Knowledge Base 0 Backlog

Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
over 1 year ago in Knowledge Base 0 Backlog

Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
over 1 year ago in Knowledge Base 0 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
over 1 year ago in Knowledge Base 1 Backlog