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Knowledge Base

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    Print Knowledge Base Article for internal use by others

    The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
    over 1 year ago in Knowledge Base / Printing 1 Backlog

    Knowledge Base User Search Bar for reader view

    Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
    almost 2 years ago in Knowledge Base 0 Already available

    Embed Vidyard video links in KB articles

    Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
    almost 2 years ago in Knowledge Base 0 Backlog

    Turn off and on the "last time edited" from Knowledge Base

    It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
    almost 2 years ago in Knowledge Base 0 Backlog

    Ability to recover deleted KB Articles

    Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
    almost 2 years ago in Knowledge Base 0 Backlog

    Set default Knowledge base for p4

    Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
    12 months ago in Knowledge Base 0 Backlog

    Shortcut to link to another article when typing in the knowledge base editor

    Knowledge base feature request: would be good to easily be able to add a link to another article of the knowledge base (kind of like Notion wiki links `[[page name]]`) https://front.frontapp.com/open/cnv_fxmu9oj?key=HXd0jyI6B9NRb6HhSa1706yf79xmjhn6
    about 2 years ago in Knowledge Base 0 Backlog

    Link for knowledge base articles from righthand sidebar

    I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
    about 2 years ago in Knowledge Base 0 Backlog

    Tagline description for knowledge base article

    Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.
    about 2 years ago in Knowledge Base 0 Backlog

    Create an API endpoint to get all knowledge base articles.

    It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
    about 2 years ago in Knowledge Base 0 Backlog