Knowledge Base
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4
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Allow easy swapping between primary and redirect domains in KB domain settings
Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
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3
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Make certain sections, categories and articles on the Front Knowledge Base locked so only certain people can edit them
We have our HR policies on our knowledge base as well as team specific processes and information for training etc, and we have had to revoke certain knowledge base content creator's access to edit their team specific processes because we do not wa...
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3
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3
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Dynamically Display Knowledge Base Articles based on custom fields
Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
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3
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3
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Separate KBs for different workspaces or teammate groups
We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
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2
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Print Knowledge Base Article for internal use by others
The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
1
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