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Knowledge Base

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Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
8 months ago in Knowledge Base 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
8 months ago in Knowledge Base 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
8 months ago in Knowledge Base 2 Backlog

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
8 months ago in Front Chat / Knowledge Base 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
9 months ago in Knowledge Base 1 Backlog

KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
9 months ago in Knowledge Base 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
9 months ago in Knowledge Base 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
9 months ago in Knowledge Base 0 Backlog

Iframe Plug in on Knowledge Center Articles

Iframe plug-in on knowledge center articles so that we can put in supademos using script instead of youtube links. This helps give visual step by step examples to users reading our articles.
9 months ago in Knowledge Base 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
9 months ago in Knowledge Base 0 Backlog