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Knowledge Base

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Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
9 months ago in Knowledge Base 0 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
11 months ago in Knowledge Base 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
9 months ago in Knowledge Base 1 Backlog

KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
9 months ago in Knowledge Base 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
9 months ago in Knowledge Base 0 Backlog

Dynamically Display Knowledge Base Articles based on custom fields

Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
8 months ago in Knowledge Base 0 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
10 months ago in Knowledge Base 0 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
8 months ago in Knowledge Base 0 Backlog

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.
9 months ago in Knowledge Base 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
6 months ago in Knowledge Base 0 Backlog