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Knowledge Base

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Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
4 months ago in Knowledge Base 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
2 months ago in Knowledge Base 0 Backlog

Knowledge Base Formatting

When editing the table, you always need to click on the table icon at the bottom, cannot do it when the cursor is in the table Tried erasing a bullet under a table and it would erase the table but leave the bullet. No Undo buttons while editing/dr...
4 months ago in Knowledge Base 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
about 1 month ago in Knowledge Base 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
5 months ago in Knowledge Base 0 Backlog

Knowledge Base User Search Bar for reader view

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
22 days ago in Knowledge Base 0 Backlog

Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
3 months ago in Knowledge Base 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
26 days ago in Knowledge Base 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
26 days ago in Knowledge Base 0 Backlog

Allow custom description text on contact us form

Customers may want to add customizations to their form on their KB contact us button depending on the use case.
27 days ago in Knowledge Base 0 Backlog