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Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...
12 months ago in Admin Experience 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
6 months ago in Core Product Experience / Workflows 0 Backlog

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
6 months ago in Assigning 4 Backlog

Local data servers

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...
over 1 year ago in Compliance & security 0 Backlog

Segment.io integration

https://frontjira.atlassian.net/browse/PB-1183
over 3 years ago in New integration requests 0 Backlog

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout
12 months ago in Contacts Manager 0 Backlog

Move Message to new Conversation via API

Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...
12 months ago in Core API 0 Backlog

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
12 months ago in AI / AI data extraction / Dynamic objects 0 Backlog

Not jump to next email when you archive something / look at your inbox instead

There should be a way to not automatically look at the top email in each inbox when you archive something. Gmail currently takes the user to look at their main inbox - not a specific email/record
over 1 year ago in P2 display - conversation list 0 Backlog

Alternate timezone displayed for scheduling confirmation email

Display either the timezone of the client who selected the slot via the scheduling link or display both the timezone of the organiser and the client in the confirmation email.
over 1 year ago in Scheduling Links 0 Backlog