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Allow an external link on the logo in KB

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.
over 1 year ago in Knowledge Base 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Send & Store in Folder

A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Integration with Go High Level marketing platform

No description provided
over 1 year ago in New integration requests 0 Backlog

Allow KB article suggestions from internal users in Front inbox

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...
over 1 year ago in Knowledge Base 0 Backlog

Keyboard shortcut: strikethrough

No description provided
almost 3 years ago in Composer / Keyboard shortcuts 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 4 years ago in Mobile 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
over 1 year ago in Twilio 0 Backlog

HubSpot integration supports creating/editing Tickets

Get the possibilities to create a ticket through the Hubspot plugin
over 1 year ago in Existing integrations 0 Backlog

Use old sync logic for initial inbox import

Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
over 1 year ago in Channel management / Two-way sync 0 Backlog