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Make P2 time format a personal preference

In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
over 1 year ago in Settings 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
over 1 year ago in Workflows 0 Backlog

Expand Context Link pattern matching logic for multiple character classes

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
over 1 year ago in Developer Platform 0 Backlog

[measure] Analytics on AI feature usage (in API, in product)

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
over 1 year ago in AI / AI tracking 0 Backlog

Ability to import & sync Apple Contacts

As a new user I'd really love to be able to import my existing Apple contacts into Front via the Apple vCard (.vcf) export file.
over 1 year ago in Contacts 0 Backlog

Allow admins to convert private inbox to shared inbox (vice versa)

Users often request Support to make individual inboxes a shared inbox (or vice versa). Having a feature that would allow them to do this on their end would be great to help promote shared inbox adoption and collaboration, without losing email hist...

Fetch messages by a common Outlook ID using Core API

Hi, We are implementing a requirement to correlate Outlook emails to Front messages. There is one common ID in the source message (internetMessageId in Outlook and message-id in Front). We need to have the ability to fetch a message using the Fron...
over 1 year ago in Core API 0 Backlog

Allow owners of individual inboxes or their company admins to transfer ownership of those inboxes to another user

Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...
over 1 year ago in Admins can control more teammate settings 0 Backlog

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
over 1 year ago in Front Chat 0 Backlog

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
over 1 year ago in Scheduling Links 2 Already available