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Keyboard shortcut: resend in new conversation

No description provided

Set Timezone Manually

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.
6 months ago in Core Product Experience 0 Backlog

Recognizing the same phone number for a contact with and without dashes

Correctly recognize contact phone numbers with numbers only and with dashes Aircall vs Front data example:Data is being sent over from Aircall, and people have to manually combine phone numbers for the same contact.
6 months ago in Contact data model 0 Backlog

allow to attach images in Sunshine Conversations chat

Currently you can send images from Sunshine Conversations chat to Frontapp, but not vice versa. Our support agents can not send images to customers who require our support.
6 months ago in Other channels 0 Backlog

List conversation recipients endpoint

Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
7 months ago in Core API 0 Backlog

Display a contact list's name when adding the contact list to a recipient field

When a contact list is added to the composer we display all contacts associated with the list in the UI, it would be helpful to also show the name of the list which was used in the UI for tracking purposes.
7 months ago in Contacts 0 Backlog

Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
7 months ago in Two-way sync 1 Backlog

Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
7 months ago in Collaborate - work together seamlessly 0 Backlog

Offer different background color for external chat/email vs internal comments

No description provided
7 months ago in Live Chat / P3 display 0 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
7 months ago in Compose - write efficiently with quality 3 Backlog