All ideas

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

Ability to filter in analytics by conversation custom field (similarly to tags)

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Front being an all in one platform without having to subscribe to a partner solution for calls

The current Zendesk importer is experiencing significant performance issues during large-scale migrations. Specific technical gaps include: Import Stability: The importer frequently fails or errors out during ticket transfer, resulting in incomp...