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Preview of account name

We are transitioning out of manual tagging each client name and properly using the account contact feature. Some are having a harder time not seeing it so obvious so I would like to pitch that account name can have a preview tag the same way a Jir...
about 1 year ago in Contacts 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 3 years ago in Mobile 0 Backlog

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
over 3 years ago in Live Chat 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 3 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 3 years ago in Scheduled report - customisation 0 Backlog

Ability to print and have the pop up screen close after it is done printing.

When printing or synergizing emails, there is a pop up screen that comes up. It does not automatically close after the file is printed.
about 1 year ago in Printing 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Shared Inbox Company Rules

Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
about 1 year ago in Workflows 0 Backlog

Contact Lists Specific to Users

It would be helpful to be able to limit contact lists to only certain teammates. We have contacts will similar names and other departments accidentally send to the wrong address at times.
about 1 year ago in Contacts 0 Backlog

Add Tags as a new field in the composer (i.e. To, CC, BCC, Subject, Tags)

Could you please move the Tags in the message composer UI to facilitate the use of TAB to add tags? Meaning that after entering the "To" field into the composer field, you'd be able to TAB to the tags and more easily add a tag to an email.
about 1 year ago in Composer 0 Backlog