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Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
over 1 year ago in Dynamic objects 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
over 1 year ago in WhatsApp 0 Backlog

CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT - journey 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
almost 3 years ago in Live Chat 2 Backlog

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
9 months ago in Composer 0 Backlog

Support alphanumeric sender ID

No description provided
over 3 years ago in Other channels / Twilio 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
about 2 years ago in Core API 2 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
over 1 year ago in Dynamic objects 0 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
about 2 years ago in Assigning / Teammate availability 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
about 2 years ago in Existing integrations 1 Backlog