Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
Allow developers to create new "Send to <integration>" rule actions
As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...