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Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
almost 2 years ago in Knowledge Base 0 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
almost 2 years ago in Developer Platform 0 Backlog

Rearrange attachments in an email draft

When attaching multiple files to an email draft, it might be helpful to be able to rearrange the files in an order which makes sense. For example, you might upload 10 files that are a mix of excel files, PDF files, and jpg files. With this feature...
almost 2 years ago in Attachments 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
almost 2 years ago in Chatbots 0 Backlog

Keyboard shortcuts: Change Canned Response Shortcut command+shift+5 to something that isn't the same shortcut for a screen record on Mac.

Your current canned response shortcut is command+shift+5. This is the same exact shortcut as a screen record on Mac computers. I have disabled the screen record shortcut on my Mac for this reason. We often need to screen record for tech purposes.
almost 2 years ago in Keyboard shortcuts 0 Backlog

toggle to hide/show message reminder in inbox

i often use the snooze function. it would be nice to be able to quickly filter and see only new message and hide reminder. i know i can them by the red dot and blue dot, but this way i could just do a quick work on new email then get back with the...
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Extend the notifications period for events

Currently, you can only go up to 4 weeks and 28 days. Can that be extended to 6-12 weeks and 30 days since most months have 30 days? It would be very useful!
almost 2 years ago in Event notifications 0 Backlog

P4 Integration multi-view

We have started to work on P4 multi-view, and released it to few customers, but looks like it's on hold since Henri has left.
almost 2 years ago in Partner Integrations 0 Backlog

Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
almost 2 years ago in P1 navigation - left pane 0 Backlog

Native integration with Ada

Built a native integration with Ada
almost 2 years ago in New integration requests 0 Backlog