All ideas

Showing 1595

1 VOTE

[Import] Add Elevio import for Knowledge Base

No description provided

11 months ago in Knowledge Base 1 Backlog

2 VOTE

"send later and snooze" option when replying to an email

No description provided

almost 2 years ago in Triage - get to inbox 0 1 Backlog

2 VOTE

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

almost 2 years ago in Live Chat 0 Backlog

2 VOTE

Disable smart merge for individual inboxes

No description provided

almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

2 VOTE

Bulk create tags

Admins can use a CSV to import tags in bulk.

almost 2 years ago in Bulk updates 0 Backlog

1 VOTE

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.

11 months ago in Knowledge Base 0 Backlog

1 VOTE

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

12 months ago in Existing integrations 0 Backlog

1 VOTE

Textedly integration

No description provided

12 months ago in Developer Platform 0 Backlog

1 VOTE

MailChimp integration

No description provided

12 months ago in Developer Platform 0 Backlog

3 VOTE

Ability to customize font size

No description provided

almost 3 years ago in Mobile 1 Backlog

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