All ideas

Add custom fields for more resources: Company, Workspace Add more custom fields types: Tag List, ... This can unlock many scenarios that need a centralised record of constants: incident management with IMs, advanced rules scenarios etc.

When sending a calendar invite, if we have distribution lists for different departments, it would be nice to include them there, as its time consuming adding one by one.

When using the compact view, can we create a hover state similar to in the analytics view?

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...

All tokens are read and write currently. This present a security risk to share them with data scientists and to create reporting around the information.

Prevent a conversation from being reopened just because an out-of-office notification is received internally?

This would allow a dynamic variable that is a list of tags to add multiple tags at once.