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Object/resource management

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New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 3 years ago in Permissions / Signature management 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
about 2 months ago in Default channel management 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
10 months ago in Manage conversation content 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
12 months ago in Bulk updates 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
about 2 years ago in Bulk updates 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
about 2 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
over 1 year ago in Bulk updates / Email channels 0 Backlog

Ability for admins to un-delete tags, message templates, or rules

No description provided
over 1 year ago in Object/resource management 0 Backlog