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Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
9 months ago in AI / AI extensibility 0 Backlog

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
9 months ago in Assigning 4 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
9 months ago in Manage conversation content 0 Backlog

Simplified Skin Tone Selection for Emoji

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
9 months ago in Compose - write efficiently with quality 0 Backlog

Print Knowledge Base Article for internal use by others

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
9 months ago in Knowledge Base / Printing 1 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
9 months ago in Chatbots 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
9 months ago in New integration requests 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
9 months ago in Composer 0 Backlog

Sentry Integration

Sentry is a bug tracker, but also has a "User Feedback" feature, which is a perfect fit to pipe to a Front inbox.
9 months ago in New integration requests 0 Backlog

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
9 months ago in Schedule - manage your calendar 0 Backlog