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Adding more time conditions to CSAT surveys

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
about 2 years ago in Rule conditions / Workflows 1 Backlog

Download Sequence info as csv

No description provided
over 4 years ago in Outbound/Sequences 1 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
4 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

Rule sets to support dropdown custom fields

I think it would be beneficial for rule sets to support dropdown menu custom fields
4 months ago in Custom fields (smart rules) / Smart rules 0 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
almost 4 years ago in Auto-reply 0 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
about 1 year ago in Admin Experience / Workforce management 0 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
almost 2 years ago in Rule actions 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
over 1 year ago in Rule library 0 Backlog

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
over 2 years ago in Workflows 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
over 1 year ago in Core Product Experience / Rule actions 3 Backlog