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8
VOTE
Load balancing checking rule conditions again before assigning
Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
1
Backlog
4
VOTE
Shopify integration: sync Shopify data to Front
Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...
1
Backlog
10
VOTE
7
VOTE
2
VOTE
Vacation Responder integration with Calendar Scheduler Plug-in
In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...
0
Backlog
2
VOTE
Alias teammate email addresses in rule-set CSV file upload to Teammates in Front
https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...
0
Backlog
2
VOTE
Making the teammates visible in the view' settings
When you create a view, you can add it to teammates' sidebars right away. But once you add people from the view settings and then save, when you come back to the view, you don't see which teammate was added so you don't know who has access and who...
0
Backlog
3
VOTE
Clearly list which tags have been added in a rule.
When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
0
Backlog
3
VOTE
Improve the Imported Conversations Experience for Rules
While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
0
Backlog
9
VOTE